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How Does Technology Improve Customer Service?

Customer service is the lifeblood of any organization, and it is not just a department but must be the attitude of the entire company. Employees can be trained to provide the best service possible to the customer. However, if the technology is not adequate, customers, and employees, will quickly become disheartened and frustrated. A frustrated customer (or employee) can lead to lower company revenues through lost sales or lost productivity. Technology, used properly, can help employees work more efficiently and ease customer frustrations. There are various ways technology can be used to improve customer service.
How Does Technology Improve Customer Service?

Increased automation

  • Contact centers are increasingly using voice recognition and call-routing technologies. The customer can speak to a computer or press keys that will route him or her to the appropriate department to handle the request. Call routing improves customer service by allowing the customer to go straight to the person that can handle his or her needs. This saves the customer from repeating the request to numerous representative and ultimately saves time for the customer and saves money for the organization. Research technologies and consultants can help automate routine processes. Visit similar businesses to understand how they have implemented technology in their operating processes. Interview other businesses to discover how automation has impacted their business positively and negatively.

Customer empowerment

  • Technology also empowers the customer. With technology, the customer can get what is needed from the company. Self-checkout lines have become popular in retail outlets. The customer goes into the store to get what is needed and can check out without interacting with the company’s associates. The customer is satisfied because he or she can quickly get exactly what is needed, purchase and pay for the item without a long wait. The customer may also choose not to self-checkout and prefer to use a cashier line. This, again, increases customer service because he or she has an option. The customer has control over how he or she interacts with the organization. Look to see what the company can allow the customers to access themselves. When evaluating, be prepared to change or completely eliminate some processes. Simplify the processes to make it easier for the customer.

Customer education

  • Colleges have used technology to literally educate their customers, the students. Technology has created the ability to provide online classes to students. Online colleges tout the fact that students can learn at their convenience. Online classes are often smaller than regular, university classes. The students work in a virtual classroom with a virtual whiteboard. Companies also can educate their customers about items as simple as operating hours or as drastic as company shutdowns. Airlines and hotels use technology to send customers reminders of flight check-ins or hotel reservations. This not only helps customers by helping them remember important events on behalf of the company, but it also helps the company by providing a way to confirm the customer’s initial request. Keep the external and internal channels of customer communication updated. For example, the company websites should have the most current information; this includes external websites and the company’s intranet. Have an action plan for quickly and accurately updating the company’s information. This plan should include the use of websites, social media and phone messages.

More channels of ordering

  • The internet, telephone and even social media have helped to provide customers with increased, more efficient ways of ordering products. In addition, customers can order a product or service when it is convenient for them. Review the organization’s channels of ordering. If the customer cannot order by telephone anytime, provide other channels of ordering such as through the company’s website, blog or even through social media. Check to ensure the customer can provide payment information securely via the internet and telephone. If the customer orders via mail or fax, ensure that the organization is PCI-compliant, which also keeps customer payment information secure.

Cut costs

  • Technology means getting more done in a smaller amount of time. Use technology to increase the number of products produced or to complete more processes. For example, technology is used to create more cars in a shorter amount of time. If technology were not available, the cost to create a car would be very expensive. In turn, the price of the car would be burdensome to the average family. However, with technology, the company can create the car at a fraction of the cost and charge the customer less. Technology keeps costs low while providing a quality product to the customer. Begin using technology in those areas where there is “low-hanging fruit.” For example, instead of making paper copies to send to other departments, scan the documents and place them on a shared server. This saves money in office supplies, time in document distribution and allows the receiving departments the ability to always access the information.

How to Download The iOS 4 Update

The new mobile operating system for the iPhone–the iOS 4–has been released by Apple and is now available for all users online. With the ability of the iPhone 4 to encompass new features including multitasking, folders and digital zoom, the new operating system is available for certain devices. Included in the iOS 4 update are the iPhone 4, iPhone 3GS, and iPhone 3G, although multitasking is not available for the iPhone 3G. By updating your phone’s mobile operating system, you are keeping up-to-date with the latest technology and features that Apple offers.
The latest mobile operating system from Apple is the iOS 4.

Instructions

  1. Download iTunes version 9.2 (see “Resources”.)
  2. Connect your phone to your computer using a USB cable or other authorized connection. This is the same process that you would typically use for transferring music from your computer to your phone.
  3. Select your specific phone from the “Device” list on the left side of the screen in iTunes.
  4. Choose the “Check For Updates” option. iTunes will automatically detect the iOS 4 update and will show up on your screen.
  5. Select the iOS 4 update, then click “Download and Install” to start the downloading process, which will only take a few minutes.

How to Update a Gigabyte P35-DS3R BIOS

Getting the latest BIOS version for your Gigabyte P35 motherboard will ensure you full compatibility with all the latest hardware. The BIOS is the most basic set of instructions that tells the computer what to do right after it’s powered on, helping it recognize the most basic hardware before any drivers are loaded. BIOS updates are usually released to fix bugs in previous versions, and add new features or compatibility with newer products. The easiest way to update the Gigabyte’s P35 BIOS is by using Gigabyte’s Q-Flash technology.
The BIOS is stored on a chip mounted on the motherboard.

Instructions

  1. Obtain the latest version of BIOS for your Gigabyte P35-DS3R motherboard. Go to Gigabyte’s website and search for your motherboard model. Download the BIOS files.
  2. Plug in your memory stick and format it by going to “My Computer,” right-click on it and choose “Format.” After the format is complete, copy the BIOS files to the memory stick.
  3. Reboot your PC, and at the POST screen, press “End” to enter the Q-Flash utility.
  4. Select the “Update BIOS from Drive” option and locate the BIOS files on your memory stick, then press “Enter” to start the BIOS update process.
  5. Wait while your BIOS is updated. After the process is completed, which can take several minutes, a message will be displayed notifying you that the BIOS is updated.

Study New Modern Technology is Driving the Wave of Film Animation

Film animation innovation has make some amazing progress following the beginning of hand-drawn kid’s shows. The systems utilized by artists to breath life into characters have enhanced significantly throughout the years, and not at all like conventional activity, which made its introduction in 1906 and made the hallucination of development through edge by-edge control of drawings and outlines, most artists today utilize PCs to produce three-dimensional pictures.

Animation Institution in Kerala

Pixar, together with Disney, was the first organization to make a full length PC created activity, with Toy Story in 1995. DreamWorks followed in 2001 with Shrek, which earned $484.4 million at the overall film industry, and hardened PC movement as a standout amongst the most advanced and emotive study types of animation

While PCs have helped illustrators in their endeavors for a considerable length of time, the coming of PC liveliness was a defining moment as far as the kind of innovation activity studios expected to utilize. Until then, the greater part of their liveliness could be completed on workstations (effective desktop PCs), however PC produced (CG) pictures make such a lot of information that activity organizations now need to manufacture their own server farms keeping in mind the end goal to handle it all.

These server farms contain many intense servers, which give boundless measures of preparing force, empowering CG movement studios – of all shapes and sizes – to work with extensive, complex datasets and unpredictable 3D models. HP is one of the fundamental suppliers of server farm foundation, close by Dell and Cisco, and united some of its movement studio clients at the Cannes Film Festival to examine the significance of innovation to their organization
Instructions to Train Your Dragon 2

With a specific end goal to bolster this, DreamWorks has 20,000 processing centers in HP servers over three server farms far and wide. Swanborg said that HP’s most recent ‘Gen 8’ servers are 40 for every penny speedier than the past era, which signifies “40 for each penny more pixels, 40 for each penny sooner”. The organization additionally has limit in a fourth “cloud” server farm, which is possessed and controlled by HP.

“We are no more living in a period in which you need to have all the process assets you require under your own particular rooftop,” said Swanborg.

“We’re an inventive undertaking and inventiveness is not straight – you have minutes when things are working in the meantime, and afterward you have minutes when you’re reexamining and re-arranging. On the off chance that we needed to construct to the top, we would need to about twofold our figure foundation to oblige those minutes, yet we don’t need to do that, in light of the fact that we have HP Cloud, so when we have those snippets of motivation, we are not compelled by innovation.”

HP said that innovation not just has an imperative part in putting away and preparing information, however in examining it. David Chalmers, boss innovation officer at HP’s European Enterprise Group, said that film studios can profit by utilizing apparatuses like HP Autonomy to direct assessment investigation, to pick up understanding into how viewers are reacting to their movies.

“It used to be you’d go to a screening and after that fill in a little card. The film studios would take those little cards and attempt and work out whether they thought it would be a hit or not,” said Chalmers.

“Presently we can utilize the Autonomy innovation to construct an examination device to take a gander at online networking yield. What we’ve demonstrated as of now is that in right on time eras of that style of examination, we are at any rate as great at anticipating as the way they used to do it before

Places to Visit in USA

There are hundredths and thousands of travelers who have travelled and discovered the famous vacation spots considered as best in the USA. As per the popularity of those places as well as trust worthy tweets of experts sharing factors such as accommodations, variety of attractions and dining options we have come across with the best rated places to visit in USA. Studying in New England College will also help you in getting closer to the culture of US.

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They are as follows:

Yellowstone

The place comprises of multicolored pools, hiking trails that stretch for miles, steaming geysers, bubbling hot springs and plenty of natural view to excite the nature lovers. This is a national park which will appreciated by you if you are an animal lover, because there are two insight place to be visited and they are Grizzly and Wolf Discovery center to learn more about wildlife creatures living in this area.

Grand Canyon

Willing to explore some of the most inspiring and awful visions in America? Do add Grand Canyon in your list of places to visit in US. Your love of adventure and desire of sightseeing will definitely be fulfilled, you can hike in the Bright Angel Trails or you can enjoy mind blowing river rafting at Colorado River. You will also be able to discover plenty of picturesque vistas too.

San Francisco

The popular place is best known for the promotion of the cultural aspects of the country, it has always been affected by some diverse groups and several social movements. The best way to observe the Bay’s character is to explore each neighborhood living individually. Enclaves built here from the time of Castor’s are the central part of attraction and are also appreciated by the visitors and the travellers.

Maui

If you love beaches and romantic walks with your pal on the sea shore then don’t even dare to forget this place to visit, it will help you to visualize and feel the essence of verdant mountains and idyllic beaches, the place is best known for escapism at its finest. You can spend almost each and every happy second of your life admiring the scenic beauty and while you cruise along the Road to Hana or lounge across the sands of kaihalulu, you will think to stay here forever. Don’t forget to have delicious seafood at Maui.

Washington DC

What else is anything popular in this whole world accept Washington DC in the list of places to visit in USA. It is the capital of USA and popularly admired by the visitors for its iconic land marks like Lincoln Memorial and the monument of Washington DC. The place allows travellers to explore all the nook and corner of the country throughout the day. Its up to you, that how you manage to save energy for the evening out at DC because that is something you would never like to exclude from the list. It is a place for food lovers too, if you are foodie then you would definitely feel amazing and satisfied with the quality and unique taste of cuisines prepared exclusively here in the popular restaurants.

 

Information About Mobile Technology

For many people, mobile technology is no longer a luxury but an essential part of life. The most popular consumer products are mobile devices. The people who make use of these products and services are more efficient and have an advantage over the competition. As its current rate of growth, mobile technology will be ubiquitous in the near future.
Cell phones are essential mobile technology.

Identification

  • Mobile technology refers to any device that owners can use and take with them anywhere, according to the United Kingdom’s Business Support Service. Typical mobile technology includes cellular phones, laptops and global positioning systems.

Types

  • Mobile technology includes mobile devices and mobile communication services. A laptop is a mobile device. Wireless Internet connections and Bluetooth connectivity are examples of mobile communication services. These mobile devices and services allow consumers to use their technology on the road, such as connecting a laptop to wireless service in an airport.

Benefits

  • Mobile technology makes life more convenient and allows services that would otherwise not exist. Some restaurants, for example, let their customers pay for meals using a wireless credit/debit card, removing the need to pay at a register. Mobile devices allow people to work just about anywhere. Businessmen, for example, can hook up to a wireless connection and respond to email or receive the latest financial reports while on an airplane.

Warning

  • Mobile technology also gives an avenue for would-be thieves to compromise company or personal files. Administrators should put a password on their wireless network; otherwise, anybody can connect and snoop around the hard drives of computers connected to it. Mobile technology can also facilitate corporate fraud. Competitors might be able to intercept email and use that information to price their products lower.

Potential

  • The world will only continue to get more mobile, and mobile technology will get faster, smaller and more useful. In 2010, cell phone companies expect to roll out 4G networks, which transfer data to cell phones at blinding speeds and will allow the downloading of movies to a phone in a matter of minutes.

How to upgrade computer hardware

Computers do not last forever. Although the system itself may continue to trundle along happily doing the tasks it has always done, time and technology can render it slow and obsolete. New software will refuse to run on it or run slowly. New hardware may be incompatible with older parts. Eventually there comes a time when you have to look into how to upgrade computer hardware just to keep computing.
When replacing a part of your computer, make sure the new hardware is compatible with your existing gear.

Effects

  • When performed correctly, the effect of upgrading computer hardware is twofold. First, it improves performance, either through increased memory capacity, faster processor speeds or simply decreased search and load times. Second, it extends the viable operational life of the computer as a whole by allowing the system to continue running the latest software. A good upgrade means replacing the parts that are holding the system back while keeping those parts that are still working effectively.

Types

  • There are numerous types of computer hardware upgrade. Installing a faster processor improves the main running speed of your system. Adding more memory lets you run larger programs or current programs without constant hard drive access for virtual memory. A larger hard drive allows you to store more information, while a new graphics card or monitor lets you view images in greater detail.

Identification

  • Identifying the part to replace can be difficult. If the system is running slowly, it could be that the processor is too slow for the tasks you need to undertake. This could also be due to limited memory, and you should check whether the hard drive is being constantly accessed, an indication of excessive virtual memory use. Graphical glitches can indicate a need to upgrade the graphics card.

Size

  • When considering how to upgrade computer hardware, the size of the upgrade will depend on your current system, what you will use the upgraded system for and your budget. It is pointless buying 4 gigabytes of RAM if you know you can achieve everything you want to with 1 gigabyte extra. Similarly, if the latest quad-core processor is too expensive, ask yourself whether a smaller chip will do just as well.

Considerations

  • When money is no object, the capabilities of your current system will determine the maximum size of your potential upgrades. Older motherboards are not always compatible with the latest technology, so check what you can fit to your system before you buy it. This has a knock-on effect as replacing one component may render another component incompatible. Check compatibilities before handing over any money, or your upgrade could be very expensive.

Effects

  • When performed correctly, the effect of upgrading computer hardware is twofold. First, it improves performance, either through increased memory capacity, faster processor speeds or simply decreased search and load times. Second, it extends the viable operational life of the computer as a whole by allowing the system to continue running the latest software. A good upgrade means replacing the parts that are holding the system back while keeping those parts that are still working effectively.

Types

  • There are numerous types of computer hardware upgrade. Installing a faster processor improves the main running speed of your system. Adding more memory lets you run larger programs or current programs without constant hard drive access for virtual memory. A larger hard drive allows you to store more information, while a new graphics card or monitor lets you view images in greater detail.

Identification

  • Identifying the part to replace can be difficult. If the system is running slowly, it could be that the processor is too slow for the tasks you need to undertake. This could also be due to limited memory, and you should check whether the hard drive is being constantly accessed, an indication of excessive virtual memory use. Graphical glitches can indicate a need to upgrade the graphics card.

Size

  • When considering how to upgrade computer hardware, the size of the upgrade will depend on your current system, what you will use the upgraded system for and your budget. It is pointless buying 4 gigabytes of RAM if you know you can achieve everything you want to with 1 gigabyte extra. Similarly, if the latest quad-core processor is too expensive, ask yourself whether a smaller chip will do just as well.

Considerations

  • When money is no object, the capabilities of your current system will determine the maximum size of your potential upgrades. Older motherboards are not always compatible with the latest technology, so check what you can fit to your system before you buy it. This has a knock-on effect as replacing one component may render another component incompatible. Check compatibilities before handing over any money, or your upgrade could be very expensive.

How to Update DirectX in Windows XP

DirectX is a graphics technology within Windows systems that enables users to view a wide range of high-speed multimedia and games. If you do not have the latest version of DirectX on your system, certain games and videos might not work properly. Updating DirectX is a simple process that enhances your overall multimedia experience. You’ll immediately see how the latest DirectX technology enhances your Windows XP system.

Instructions

  1. Click “Start,” and open the “Run” function.
  2. Type “dxdiag” in the dialog box to launch the DirectX Diagnostic Tool. Click “OK.”
  3. Click “Yes” to test the DirectX files on your system. Note the version of DirectX on your system under the “System Information” section.
  4. Open your Web browser, and navigate to the DirectX homepage. Scroll to the bottom of the page.
  5. Open the “All DirectX Downloads” link. Click the “DirectX End-user Runtime Update” link. Select the “Download,” and run the “dxwebsetup.exe” file.
  6. Accept the DirectX agreement terms, and click “Next” at the prompts. Click “Finish” at the last prompt to complete the installation. Reboot your system.
  7. Perform Steps 1 to 3 to ensure you have the latest version of DirectX.

Why Is Technology Important in Business?

Technology helps businesses in a number of ways that generally center on doing things bigger, better or faster than you could without technology. Different industries and companies rely on technology in different ways, but widespread uses include business communication, optimized production, inventory management and financial record-keeping.
 

Business Communication

Technology expands the reach and efficiency of many forms of internal and external business communication. Field sales representatives and technicians, for instance, no longer have to return to an office to receive assignments. Instead, they take calls or mobile messages while in the field, alerting them to the next scheduled appointment. Business reps traveling for work can stay connected to the office and colleagues. E-mail enables mass distribution of messages to people across geographical boundaries.

Externally, technology enhances opportunities for marketing communication. Social media, e-mail and mobile phones allow companies swifter and more interactive communication platforms relative to traditional, one-way media options.

Optimized Production

No matter what your industry, business size or primary activities, technology allows opportunities to optimize production beyond what you could produce without it. Small companies can often compete with larger firms in operational efficiency, thanks to access to high-tech equipment and tools. Manufacturers constantly look to upgrade equipment to compete with industry leaders on production efficiency.

In a retail business, technology makes the process of selling to and servicing customers much more efficient as well. Scanning barcodes at a checkout is faster than finger-punching numbers in a cash register. Also, as items get scanned, companies capture important data for precise marketing.

Inventory Management

Raw materials suppliers, manufacturers, wholesalers, retails and B2B providers all have inventory management processes. Technology is used to organize items systematically in a warehouse or storage room. Matching computer information to inventory storage spaces helps associates pull stock as quickly as possible. Companies can quickly compare inventory when it comes in the door to order sizes on the computer screen. Many inventory processes are automated. Retailers, for instance, often use vendor managed inventory approaches where suppliers automatically send replenishment when alerted that stock is low at a store. Organized, efficient inventory control helps minimize inventory costs while meeting customer demand.

Financial Record-Keeping

Companies small and large use advanced software programs to manage accounting and finance tasks, according to the U.S. Small Business Administration. In fact, companies often use programs that sync accounting with point-of-sale terminals and bookkeeping programs, such that each purchase or sale transaction is automatically captured in an accounting platform. Using technology to manage financial record-keeping minimizes manual processes, reduces costs and helps protect against human error.

How to Use Information Technology

Information technology is the process of using computer devices to obtain and handle information and data. It is something that is used by people all over the world in their businesses as well as in their homes. Before the information-technology age came to be, individuals had to obtain and handle their information by hand, which was quite time-consuming; however, those days are over. You don’t need to have a degree in information technology to use it. All you need is a computer device and the desire to work with information.

Instructions

  1. Use information technology to increase productivity in your home or business. Programs such as Microsoft Word, Excel and PowerPoint can be used to create word documents, spreadsheets and presentations. By using programs such as these, you will save time and effort, instead of wasting time by writing out documents and data information with your hands.
  2. Utilize databases in your home or office that will allow you to store data on your clients and customers. Many customers, when they connect with organizations, provide information such as their name, address, telephone number, e-mail address and, sometimes, their social security numbers. By storing the client’s information in the database, you can shred the paperwork that contains confidential information. Because the information is being stored in a database, you can also have more control over who can view the information. You can assign usernames and passwords that are required to log into the database to access the information.
  3. Use information technology as a means to communicate. With so many features available, such as e-mail and instant messaging, you are sure to find a communication method that is more convenient than picking up a telephone.
  4. Use information technology to learn new information. With the power of the Internet, you have access to tons of information that some people pay to receive schooling for. You can search for any subject you would like to know about by entering the subject matter on an Internet search engine, such as Google.com, Yahoo.com, or Bing.com.
  5. Use information technology to create an online business. Through the Internet, you have access to billions more customers that will never step foot through your doors. If you have a business idea, you can market it online and make information technology work for you.
  6. Use information technology in your automobile by installing a GPS (Global Positioning System) device. The GPS device will help you to always know your location, even when you are lost. The GPS device can also help track your automobile if you should ever become the victim of auto theft.